Reef Sprinter | Frequently Asked Questions

What is the difference between Option A and B?

Option A is snorkelling from the back of the boat where as Option B you snorkel from the beach. They are both the same in terms of what you will see snorkelling, it just depends on whether you want to snorkel from the boat (Option A) or from the beach (Option B).

What is the difference between the Low Isles and Outer Reef?

The Outer Reef is further out, so the visibility is usually better. In saying that though, the Low Isles is a shallow snorkelling site so you don’t need heaps of visibility like you do on the Outer Reef to be able to see everything.

The Outer Reef is more weather dependant, and does not run every day. We have to have good conditions to head out there and people who can swim as there is no glass bottom boat on the Outer Reef tour.

If you have never snorkelled before, we recommend the Low Isles trips as it is more sheltered, shallow and only 15 minutes away. It is a great option for kids and there are lots of turtles and beautiful types of coral.

Are there any age restrictions?

Yes. We don’t take infants.

Our minimum age for Option A is 5 years old.

Our minimum age for Option B is 3 years old.

Our minimum age for Option C is 7 years old.

If your child is a few months off turning one of those ages, that is fine, they can still do the tour as the age limit is not strict, it is just set as a guideline.

I am visiting on a cruise ship, how do I get to your office and what times are best for me to do the tour?

Our shop is located inside the Marina, which is where the tenders will drop you. So it’s nice and close, only a few minutes walk. We find the cruise ship tenders do take a little while to get everyone off the ship, so we definitely don’t recommend you book on a tour that starts earlier than 10am. The best tours for cruise passengers are Option A at 11:30am or 2pm. Or Option B at 12pm (we change the time from 1:30pm to 12pm on cruise ship days to suit the passengers better).

What should I wear and do I need to bring anything with me?

You should come dressed in your bathers underneath your clothes. This makes it easier for when you put your stinger suit or wetsuit on in the shop.

You just need to bring a towel and sunscreen. There is plenty of room on the boat to bring a small backpack with you as well to keep any snacks, cameras or a change of clothes in. In the winter months of June, July and August, it is a good idea to bring a jacket with you for the ride home.

I have a medical condition – will this be a problem?

If you have heart disease, asthma, lung complaints, high or low blood pressure, epilepsy, diabetes, a previous history of fainting, seizures or blackouts or any mobility issues you will be identified as a high risk snorkeller. It will not stop you from going snorkelling, you just have to let us know and sign the back of the waiver form as well.

I am pregnant – do you recommend me to go?

If the wind is above 15 knots, we do not recommend any pregnant women to go on our boats. The boats can be very bouncy, especially when it is windy and there will be high wave impacts resulting in jolting movements. Please call us if you are pregnant and wanting to go in the next few days and we can look at the winds and advise.

Do you do transfers from hotels or from Cairns to the Marina?

We don’t do any transfers from hotels in Port Douglas or from Cairns to Port Douglas. If you are staying in Port Douglas, there are a range of local shuttle busses that pick people up and drop them to the Marina. Just google Port Douglas shuttle busses and a range will come up. We don’t do transfers from Palm Cove or Cairns. We recommend hiring a car for the day and driving up to Port Douglas. This can sometimes be cheaper than catching a shuttle from Cairns to Port Douglas.

What is your cancellation policy?

We have a strict 100% cancellation and change policy. This means you cannot cancel or change your trip within 24 hours of the trip time. Once you are within the 24 hours before your trip leaves, the trip is non-refundable. If you cancel outside of the 24 hours, you will get a full refund.

What if I can’t snorkel?

We will teach you the basics of snorkelling. We have floatation noodles to help and we give a 10 min briefing and demonstration on arrival. If you give up on snorkelling you can still see the reef in the glass bottom boat. Please note there is no glass bottom boat on the Outer Reef tour.

What about stingers, sharks and crocodiles?

In summer we supply stinger suits (free of charge) to protect you from any jellyfish and in winter we supply springer wetsuits (free of charge) to keep you a bit warmer. In all the years we have been visiting this site we have never seen a large shark or crocodile. This is a very safe snorkelling site.

Do I need to book or can I just turn up on the day?

We definitely recommend pre-booking. Our trip times vary everyday according to weather, tides and numbers so best to book in advance so you don’t miss out!

How far in advance do I need to book?

It depends on the time of the year. In school holidays, our trips can book out about a week in advance so try and book early in school holidays. Outside of school holidays, you can usually book a few days in advance. In our very low months of February, March and May, you can usually book the day before hand.

Why do you say we won’t get sea sick?

Because the boats have the wrong type of motion and it goes so fast you wont have time to get seasick. Once we are there we are in sheltered water behind the Reef (no rocking). We have had hundreds of people who usually get sea sick go on our boats, and didn’t feel any bit of sea sickness on our trip.

Is 1 ½ hours of snorkelling long enough?

Yes you will be exhausted after snorkelling for an hour and a half, its plenty long enough to see everything and you will still have ½ a day to do something else.

What is the difference between all 3 boats?

Nothing much. They are all custom built to go very fast with race car seating and offer an exciting ride - without sea sickness.

Are there any additional charges to pay onboard?

No, the cost includes the EMC (Environmental Management Charge), snorkel gear, wetsuit or stinger suit and bottle of water.

Do you have a photographer onboard?

No, we don’t have a photographer onboard. You can hire an underwater camera or Go Pro from the shop before you board. You get to keep the SD with your memories to take home.

Is there a toilet onboard the boats?

Yes, each boat is fitted with a marine toilet. For Option B, the Island also has toilet facilities.

How we do get from the boat into the water?

Each boat has a platform on the back of the boat that lowers into the water. Just a few steps and you are in the water!

What happens if it’s bad weather?

We will run in light rain and up to 25 knots of wind for Low Isles and around 15 knots for the Outer Reef. If it is torrential, heavy rain that doesn’t look like it is going to stop or if it is very windy and we cancel, you will receive a full refund.

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